Returns & Refunds

Returns, Refunds and Cancellations

Nothing on this page limits or excludes any right or remedy a consumer has under the Consumer Protection Act, 68 of 2008 (CPA), the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), or other applicable South African law.

Change-of-mind returns

For items that are not defective, you may contact us within 7 days after receiving the item to request a return. To qualify under this voluntary store return process, the item must be unused, in the same condition received and, where applicable, in its original packaging, with proof of purchase. Contact bloombellefragrances@gmail.com before returning an item. Approved returns are sent to Waterfall, Midrand; return instructions will be provided after the request is accepted.

For a voluntary change-of-mind return that is not a statutory return, the customer is responsible for the return-delivery cost unless we agree otherwise.

ECTA cooling-off rights

Where section 44 of ECTA applies to a qualifying electronic transaction and the transaction is not excluded by law, a consumer may cancel within the statutory cooling-off period without penalty. Where permitted by ECTA, the consumer may be responsible only for the direct cost of returning the goods.

Defective, unsafe or poor-quality goods

Your statutory rights for goods that are defective, unsafe or fail to meet the standards required by the CPA are not limited by our voluntary return period. Where the CPA applies, qualifying goods may be returned without penalty and at the supplier's risk and expense within the applicable statutory period, and the remedies required by law will be made available.

Damage, shortages or incorrect items

Please report courier damage, missing items or an incorrect item as soon as reasonably possible, preferably within 2 business days of delivery, with your order number and photographs where relevant. This reporting request helps us investigate promptly and does not remove or shorten any statutory right.

Special return restrictions

For hygiene, customisation or other legitimate reasons, certain goods may not qualify for a voluntary change-of-mind return once opened, used or personalised. Gift cards and other items may also be subject to legal exclusions. Sale items remain covered by statutory rights where those rights apply.

Fragrance decants

Most fragrance sizes sold by Bloom & Belle are decants transferred from original fragrance bottles into Bloom & Belle atomisers. Only a variant explicitly labelled Original Bottle is supplied as the original retail bottle. Opening or using a decant may affect eligibility for a voluntary change-of-mind return, but does not remove statutory rights relating to defective or non-conforming goods.

Refunds and cancellations

Once a return is received and assessed, we will notify you of the outcome. Approved refunds are made to the original payment method unless the law or payment method requires another approach. Please contact us as soon as possible if you want to cancel an order before dispatch. No blanket administration penalty is imposed where a statutory right to cancel without penalty applies.

Returns and cancellation enquiries: bloombellefragrances@gmail.com | WhatsApp +27 64 911 3899.