Privacy Policy
Privacy Policy
Bloom & Belle Fragrances respects your privacy and processes personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
Who is responsible for your information
Bloom & Belle Fragrances is the store operator responsible for deciding why and how personal information is processed for this online store. Privacy enquiries and Information Officer-related queries can be sent to bloombellefragrances@gmail.com. Customer-service WhatsApp: +27 64 911 3899. Contact address: 1 Munyaka South, Waterfall, Midrand, Gauteng, 2090, South Africa.
Information we collect
Depending on how you use the store, we may process your name, contact details, billing and delivery details, account information, order and transaction information, product preferences, correspondence, review or wishlist activity, device and browser information, IP address, cookie identifiers, website-usage information and marketing preferences. Payment-card details are processed by the payment providers used at checkout.
Why we use personal information
We use personal information where reasonably necessary to operate the store, process and deliver orders, take and reconcile payments, provide customer support, manage returns and refunds, prevent fraud and protect the store, maintain records required by law, improve our products and website, measure store performance, administer reviews or wishlists, and send marketing where permitted and in accordance with your choices.
Sharing information
We may share the minimum information reasonably necessary with service providers that support the store, including Shopify, payment providers selected at checkout, courier and fulfilment providers, customer-support and messaging providers, review and wishlist services, and analytics or marketing providers. We may also disclose information where required by law, a regulator or lawful court process.
International processing
Some technology and cloud service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use providers and safeguards that support protection of personal information in accordance with applicable law.
Cookies and similar technologies
The store may use essential cookies required for shopping, checkout, security and account functions, as well as analytics or marketing technologies where enabled. Available privacy and cookie choices can be managed through the store or browser controls where applicable.
Marketing
You may opt out of direct marketing at any time by using the unsubscribe method in a marketing message or by contacting us. Opting out of marketing does not prevent service messages necessary for an order or account.
Retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legal, tax, accounting, fraud-prevention or dispute-resolution requirements. We use reasonable technical and organisational safeguards appropriate to the information processed.
Your rights
Subject to applicable law, you may request access to personal information held about you, ask that inaccurate information be corrected, request deletion or destruction where legally available, object to certain processing, withdraw consent where processing relies on consent, and object to or opt out of direct marketing. We may need to verify your identity before actioning a request.
Complaints
Please contact us first if you have a privacy concern so we can investigate it. You may also lodge a complaint with the Information Regulator (South Africa).
Changes
We may update this policy when our practices, service providers or legal obligations change. The version published on this store is the current version.